Troubleshooting

1. Focus on the Details Nothing will get your issue resolved more quickly than providing as much detail as possible the very first time you reach out with a support request. Don’t wait for your support rep to ask questions, give them the information up-front and you’ll get much better results. Here’s a list of things to consider when crafting your initial support ticket: 1. When exactly did you first notice the problem? 2. Did you or were you trying to update the software like plugins, i.e., ...

"I'm not getting the email." When a visitor to your website completes a form, a notification is sent to your email address. You should receive the notification within 1-10 minutes depending upon your email service provider. If you haven't received it in your inbox, check your Spam folder. It's often there. Why? Because it's an email from an unknown sender and your email software has categorized it as Spam. Be sure to add the sender to your address box so it stops going to your Spam folder. W...