How To Write a Support Ticket for Quicker Results
1. Focus on the Details
Nothing will get your issue resolved more quickly than providing as much detail as possible the very first time you reach out with a support request. Don’t wait for your support rep to ask questions, give them the information up-front and you’ll get much better results. Here’s a list of things to consider when crafting your initial support ticket:
1. When exactly did you first notice the problem?
2. Did you or were you trying to update the software like plugins, i.e., ...